- Check your switchboard and look for any tripped circuit breakers or safety switches. Hopefully it’s just a case of resetting these and your power will return.
- If you are still without power, check our electricity outages page for details of interruptions in your area. Information is updated every 5 minutes.
- If your outage is not listed or if you have further information that would assist our crews, call our Faults & Emergencies number 13 16 26
- Keep clear of any fallen power lines as these should always be treated as live and dangerous.
- Check in with your neighbours. Particularly those with special needs such as elderly and people with disabilities to ensure their welfare.
Our number one priority is the safety of the community and our workers.
We do our best to provide you with a safe and continuous supply of electricity. However we cannot guarantee you an uninterrupted supply as our electricity network is exposed to events beyond our reasonable control.
Common causes of interruptions are:
- vehicle or machinery accidents
- high winds, lightning strikes and storms
- debris or vegetation hitting powerlines
- animal life, such as birds or possums
- vandalism
- bushfires
- pole top fires
- overloads
- equipment failure
- wiring or appliance faults on property
The power lines and/or network electrical equipment in your area may also need to be temporarily taken out of service for repairs, or to allow for maintenance, alterations or augmentation. Our aim is to provide you with a safe and reliable power supply, and this involves maintaining the equipment along the distribution network in your area.
Whenever possible, we will notify you if the electricity supply in your area requires maintenance.
- We restore power to essential services first, such as hospitals. Then we make repairs that will restore power to the most customers and people who've been without power the longest.
- This means we restore different circuits based on these priorities. So, if you see lights on across the road and your power is still out, it just means your circuit hasn’t been restored yet.
- Our network has a back-up supply that will manage most faults, however if there is severe damage, then longer interruptions can occur.
- Once an assessment is made by our crews, an estimated time of restoration (ETR) is displayed on our current outages page.
- Enquiries should be directed to www.byda.com.au at least two working days prior to excavation
- Service Operators are available between 8:00 AM and 5:00 PM (AEST), Monday to Friday
BYDA is funded by utility organisations throughout Australia.
As your electricity distributor, we’re committed to delivering on a number of promises to you – they’re promises we want to keep. For more information please see our Customer Charter.
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Switch off appliances - Switch off appliances like computers and televisions.
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Switch your fridge to the coldest setting - Switch your fridge to the coldest setting about two hours before a planned outage. Cover your food, and try not to open the fridge door. Remember to reset your fridge to the original settings when the power is back on!
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Open your gates and garage doors - Open your gates and garage doors if you think you might need to access shortly before the interruption, otherwise keep them locked.
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Life support - Always follow the plan you have discussed with your doctor first. To register new equipment or update your contact details, call us on 131 626. In a life-threatening situation, always call 000.
