• We restore power to essential services first, such as hospitals. Then we make repairs that will restore power to the most customers and people who've been without power the longest.
  • This means we restore different circuits based on these priorities. So, if you see lights on across the road and your power is still out, it just means your circuit hasn’t been restored yet.
  • Our network has a back-up supply that will manage most faults, however if there is severe damage, then longer interruptions can occur.
  • Once an assessment is made by our crews, an estimated time of restoration (ETR) is displayed on our current outages page.
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  • Switch off appliances - Switch off appliances like computers and televisions.
  • Switch your fridge to the coldest setting - Switch your fridge to the coldest setting about two hours before a planned outage. Cover your food, and try not to open the fridge door. Remember to reset your fridge to the original settings when the power is back on!
  • Open your gates and garage doors - Open your gates and garage doors if you think you might need to access shortly before the interruption, otherwise keep them locked.
  • Life support - Always follow the plan you have discussed with your doctor first. To register new equipment or update your contact details, call us on 131 626. In a life-threatening situation, always call 000.
  • Look out for each other - Look out for each other and check to see if there are any neighbours who may be elderly or ill and need some help.
  • In rural area, please make arrangements to secure all livestock - If you have an electric water pump, it’s a good idea to store enough extra water to have during the interruption.
  • Your security system may require special attention - Either prior to or after the power interruption. Refer to your owner’s manual for more detail. You may also want to let your local fire and security authorities know that your system may be disrupted during this time.
  • Leave a light on - After ensuring all lights and appliances are switched off, leave one light switched on so you know when your power has been restored.
  • Don’t be left in the dark - It’s always a good idea to have a back-up kit with a torch, candles and spare batteries in the house.

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